Returns & Exchanges

We offer a 7-day return policy for our mechanical keyboards and accessories, ensuring you are completely satisfied with your typing experience. Products must be in their original packaging and condition to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team within 7 days of delivery with your order number and a clear photo of the item to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the keyboard in its original retail box, including all cables, keycap pullers, and extra keycaps that were included in the initial shipment.

3

Ship to Service Center

Affix the provided shipping label and drop off the package at an authorized courier location; please note that return shipping costs are generally the responsibility of the customer.

4

Inspection and Refund

Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing